FirstDigital Customer Knowledge-base

WCC Entry Points & Queues

WCC used by to be called CC1 before Cisco purchased the application.

Topic

Time

Topic

Time

Typical Call

0:00

Introducing Entry Points

:29

Creating Entry Points

1:53

Queue Settings

3;57

For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.