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WCC Uploading Audio Files

FirstDigital Customer Knowledge-base

WCC Uploading Audio Files

Step 1. Confirm audio files are formatted properly

  • Attributes: u-law, 8000Hz, 64kbps, mono

  • Naming Convention: Alphanumeric and underscore only (no special characters)

Step 2. Log in to the WCC management portal:

Step 3. Navigate to “Routing Strategy” from the left-hand navigation pane

Step 4. Select “Resources” from the top menu bar and then “Audio Files.”

Step 5. Select “New.”

Step 6. Select “Browse” and find the audio file you’d like to upload. Once uploaded, click “Save.”

 

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For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.