FirstDigital Customer Knowledge-base

CloudPBX Overview and Benefits

Owned by Chris Workman
Last updated: Apr 22, 2024
2 min read

CloudPBX offers several advantages over traditional on-premise PBX systems, making it an attractive option for businesses:

Overall, CloudPBX presents a compelling value proposition for businesses seeking to upgrade their communication infrastructure.

  • Cost-Effective: CloudPBX eliminates the need for expensive hardware and IT maintenance, making it an attractive option compared to traditional PBX systems.

  • Scalable: Catering to businesses of various sizes (1-150 users), CloudPBX offers flexible subscription plans that adapt to growing communication needs.

  • Feature-Rich: CloudPBX provides a robust set of functionalities, including:

    • Remote Work Capabilities: Enables users to make and receive calls using any internet-connected device, fostering seamless collaboration across locations.

    • Improved Communication Workflows: CloudPBX systems come equipped with a comprehensive suite of features like voicemail, call forwarding, auto attendants, and call recording.

 

Additional Considerations:

  • Softphone Integration: FirstDigital offers BriaTeams, a softphone solution that seamlessly integrates with CloudPBX. This empowers users to make calls remotely using their computers.

  • Current Limitations: CloudPBX currently does not offer SMS or chat functionalities.

 

Ideal Applications:

  • Small to Large Businesses (1-150 seats): CloudPBX's managed service approach makes it suitable for businesses seeking a comprehensive communication solution without the burden of in-house management.

  • Clients with Simple Call Flow Needs: Businesses prioritizing basic phone functionality ("Just wants the phones to ring") will find CloudPBX a straightforward and cost-effective solution.

  • Clients with Sophisticated Call Flow Needs: CloudPBX systems come equipped with a comprehensive suite of features like voicemail, call forwarding, auto attendants, and call recording.

In essence, CloudPBX delivers a modern and efficient phone system tailored for businesses seeking a balance between affordability, scalability, and robust features. Businesses with basic to moderately complex call flow requirements and a desire for remote work capabilities will find CloudPBX a strong contender for their communication needs.

 

 

 

For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.