FirstDigital Customer Knowledge-base
WCC Administrator Training
Welcome To The Webex Contact Center Admin Training Videos Page
Note: WCC was previously called CJP for Customer Journey Platform. Before that it was called CC-One (CC1). You will see all three names in the videos but the functionality of the product is basically the same.
This page is the jump page for all of our administrator training videos. The times listed are approximately how far you need to skip ahead in the video to see that particular topic. If you need agent training videos then click here for that page.
Table Of Contents:
CJP (Version 10) Report Training
- What is Webex Contact Center (WCC)?
- Introduction to Terms
- WCC Admin Dashboard
- WCC System Requirements
- WCC Provisioning Essentials
- WCC Entry Points & Queues
- WCC Provisioning Framework
- WCC Routing Strategies
- WCC Skill-Based Routing
- WCC Call Recordings
- WCC Reporting
- WCC Call Monitoring
- Common Launch Day Problems
- WCC Administrator Quick Start Guide
- Logging into Webex Contact Center
- Control Hub Bulk Upload
- WCC Agent Bulk Upload
- WCC Analyzer Reporting Training
- Adding Users in Webex Contact Center
- WCC Uploading Audio Files
Comprehensive Training Videos
Admin Training 1 of 3
Admin Training 2 of 3
Admin Training 3 of 3
Training Slide Decks
Administrator Training Slides
Agent Desktop Quick Start Guide
Creating Holiday Schedules
System and Desktop Requirements
Administrator Training - Media Files
Report Training Slides
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.