Veracity Networks Customer Knowledge-base

WCC Administrator Training

Welcome To The Webex Contact Center Admin Training Videos Page

Note: WCC was previously called CJP for Customer Journey Platform. Before that it was called CC-One (CC1). You will see all three names in the videos but the functionality of the product is basically the same.

This page is the jump page for all of our administrator training videos. The times listed are approximately how far you need to skip ahead in the video to see that particular topic. If you need agent training videos then click here for that page.

Comprehensive Training Videos

Admin Training 1 of 3

Admin Training 2 of 3

Admin Training 3 of 3

Training Slide Decks

Administrator Training Slides

Agent Desktop Quick Start Guide

Creating Holiday Schedules

System and Desktop Requirements

Administrator Training - Media Files 

Report Training Slides

For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.