FirstDigital Customer Knowledge-base
WCC Provisioning Framework
WCC used by to be called CC1 before Cisco purchased the application.
Topic | Time |
|---|---|
Entry Point Strategies | :00 |
Queue Strategies | 1:30 |
Call Handling Resources | 4:30 |
Provisioning Framework Terminology | 5:30 |
Dashboard - Provisioning Features | 8:00 |
Dashboard - Reporting Features | 8:30 |
Dashboard - Call Routing | 11:30 |
Entry Points & Queues | 12:30 |
Launching The Dashboard | 13:00 |
Provisioning Module | 14:00 |
Provisioning Overview | 15:00 |
Provisioning Agents | 15:45 |
Provisioning Teams | 17:15 |
More Entry Points & Queues | 20:30 |
Control Scripts | 23:30 |
Entry Point Examples | 26:00 |
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.