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WCC Skill-Based Routing
FirstDigital Customer Knowledge-base
WCC Skill-Based Routing
- Allen Sproul (Unlicensed)
Owned by Allen Sproul (Unlicensed)
Aug 22, 2019
1 min read
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WCC used by to be called CC1 before Cisco purchased the application.
Topic | Time |
|---|---|
Introduction | :00 |
Basics Of Skill Based Routing | 1:22 |
Visual Call Flow | 4:12 |
Skill Definitions | 4:33 |
Skills Profile | 7:49 |
Skill Types | 8:45 |
Assigning Skill Profiles | 9:05 |
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