FirstDigital Customer Knowledge-base
WCC Skill-Based Routing
WCC used by to be called CC1 before Cisco purchased the application.
Topic | Time |
|---|---|
Introduction | :00 |
Basics Of Skill Based Routing | 1:22 |
Visual Call Flow | 4:12 |
Skill Definitions | 4:33 |
Skills Profile | 7:49 |
Skill Types | 8:45 |
Assigning Skill Profiles | 9:05 |
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.