FirstDigital Customer Knowledge-base

WCC Skill-Based Routing

Owned by Allen Sproul (Unlicensed)
Aug 22, 2019
1 min read

WCC used by to be called CC1 before Cisco purchased the application.

Topic

Time

Topic

Time

Introduction

:00

Basics Of Skill Based Routing

1:22

Visual Call Flow

4:12

Skill Definitions

4:33

Skills Profile

7:49

Skill Types

8:45

Assigning Skill Profiles

9:05

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