FirstDigital Customer Knowledge-base
Webex Calling Implementation Process
Thank you for choosing FirstDigital Telecom and Webex Calling!
We're excited to have you on board and want to ensure a smooth implementation process for your new voice services. Here's a brief overview of what to expect:
First Table Covers the general implementation process.
The second Table provides some helpful links and steps you can proactively take while waiting for us to contact you and throughout the implementation process.
Steps in the Process | Requirements and or Information | Helpful Information | Typical Time Frame after the order is submitted. |
---|---|---|---|
Step 1: Order Submitted
|
|
| 1 to 2 Business Days after the documents are signed and submitted. |
Step 2: Physical Devices Ordered |
|
| 2 to 7 Business Days after Order Entry process is completed. |
Step 3: Kick Off Email |
|
| 5 to 7 Business Days after the Order Entry process is completed. |
Step 4: Kick Off Call |
|
| Scheduling this step is based on when we receive the Kick Off Email back from the customer. Typically 3 to 5 business days after returning the email. |
Step 5: Potential Follow Up Meeting |
|
| Scheduling this step, if necessary, will be determined during the Kick Off Call |
Step 6: Go Live |
|
| Scheduling this step will be determined during the Kick Off Call or Follow Up meeting and confirmed by the porting date. |
Step 7: Hyper Care |
| Contact Information
| 1 week following the “Go Live” date. |
Printable Implementation and Responsibilities overview |
|
|
|
Helpful Links | Explanation | Direction |
---|---|---|
This link will walk you through the most common issues we come across when setting up new hosted services. | This link also contains training videos and network requirements necessary for Cisco Webex to operate at its full capacity. | |
| SIP ALG is the primary issue we face when turning up VOIP services. This software is a quick and easy way to determine if SIP ALG is on. We advise you turn it off. | Once you have the page up, click the “This link” under “Client Based Testing”. The program is small and can be removed once the test has been completed. |
SIP ALG Tips and Tricks |
| |
There is a lot of information in this page and all of it is important. | We advise you read everything, however, if you want to get straight to the point, you can start at the section labeled “Domains and URL’s for Webex Calling Services”. This will provide you with an brief overview of any ports and IP’s that will need to be white listed or opened to ensure a great VOIP experience. | |
There are two tests, Basic and Advanced. We advise you run the Advanced test. | This test does not include a SIP ALG or NAT Timing test. Its more of a stress test and checks to ensure the primary ports are open. | |
Cisco has created a training vidoe for every feature and product Webex has to offer. | You can search by phone model or feature name. These videos come in real handy once you’ve had exposure to Control Hub. |
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.