FirstDigital Customer Knowledge-base

WCC Call Monitoring

Owned by Allen Sproul (Unlicensed)
Aug 22, 2019
1 min read



WCC used by to be called CC1 before Cisco purchased the application.

Topic

Time

Topic

Time

Call Monitoring Overview

:00

Call Monitoring & Recording

1:55

Call Monitoring Types

2:10

Setting Up Monitoring Queues

2:40

Creating Call Monitoring Schedules

4:10

For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.