FirstDigital Customer Knowledge-base
WCC Routing Strategies
WCC used by to be called CC1 before Cisco purchased the application.
Topic | Time |
|---|---|
Entry Points & Queues | :00 |
Routing Strategies (part 1) | 1:30 |
Control Scripts | 3:11 |
Entry Point Example | 5:36 |
Routing Strategies (part 2) | 10:26 |
Current Routing Strategies | 16:11 |
Global Routing Strategies | 21:39 |
Routing Strategies Example | 23:41 |
Routing Strategies Example - EP | 26:07 |
Routing Strategies Example - Queues | 27:07 |
Call Flow Builder - Control Scripts Library | 34:19 |
Routing Strategies Walk-Through | 38:10 |
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.