Webex Contact Center

Welcome to Veracity Network's Webex Contact Center training page. Here you will find training video links, quick start guides and online Cisco user guides to help you learn and master your new contact center system.  

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COVID-19 RESPONSE

We are here to help!  Let us know what your concerns are around executing Remote Working options for your agents.  Read our brief guide on remote working setup for your contact center. 

Hoping all the best for all you and your families!

How to Start Remote Working with your Agents

Remote Working Guide




Agent Quick Start Guide

Supervisor Quick Start Guide

Admin Quick Start Guide

Agent Quick Start Guide - Deutsch

Contact Center Launch Guide      Levels of Administration in
                                                           Control Hub and WCC