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Webex Contact Center

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Webex Contact Center

Owned by Jason Cann (Unlicensed)

Welcome to Veracity Network's Webex Contact Center training page. Here you will find training video links, quick start guides and online Cisco user guides to help you learn and master your new contact center system.  

Search Webex Contact Center

Training Material

Agent Training

Agent Training - New WCC Agent Desktop

Supervisor Training

Administrator Training

Analyzer Reporting Training

COVID-19 RESPONSE

We are here to help!  Let us know what your concerns are around executing Remote Working options for your agents.  Read our brief guide on remote working setup for your contact center. 

Hoping all the best for all you and your families!

How to Start Remote Working with your Agents

Remote Working Guide




User Guides:

Click here for all Cisco and WCC documentation & user guides.

Training By Topic (for CJP R10)

    Management Portal

    Unlocking Accounts

    Resetting Passwords

    Logging An Agent Out Of WCC

    Agent Shortcuts

   Real-Time Reports

   Historical Reports

   Call Details Reports (Analyzer)

   Call Monitoring

   Call Recordings

 User Guides

Agent Quick Start Guide

Supervisor Quick Start Guide

Admin Quick Start Guide

Agent Quick Start Guide - Deutsch

Contact Center Launch Guide      Levels of Administration in
                                                           Control Hub and WCC

                         



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For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.