/
Webex Contact Center
FirstDigital Customer Knowledge-base
Webex Contact Center
- Jason Cann (Unlicensed)
- Allen Sproul (Unlicensed)
- Brian Brough (Unlicensed)
Owned by Jason Cann (Unlicensed)
Welcome to Veracity Network's Webex Contact Center training page. Here you will find training video links, quick start guides and online Cisco user guides to help you learn and master your new contact center system.
Search Webex Contact Center
COVID-19 RESPONSE
We are here to help! Let us know what your concerns are around executing Remote Working options for your agents. Read our brief guide on remote working setup for your contact center.
Hoping all the best for all you and your families!
How to Start Remote Working with your Agents
Remote Working Guide
User Guides:
Click here for all Cisco and WCC documentation & user guides.
- Cisco Documentation for NEW WCC Agent Desktop
- Agent Desktop User Guide WCC v1.0 (PDF - 1 MB)
- Management Portal User Guide
- Control Hub
- Campaign Manager Reports Guide (PDF - 1 MB)
- Campaign Manager User Guide (PDF - 2 MB)
Training By Topic (for CJP R10)
|
Agent Quick Start Guide
Supervisor Quick Start Guide
Admin Quick Start Guide
Agent Quick Start Guide - Deutsch
Contact Center Launch Guide Levels of Administration in
Control Hub and WCC
, multiple selections available,
Related content
WCC Administrator Training
WCC Administrator Training
More like this
WCC Agent Training
WCC Agent Training
More like this
Short Call Threshold Setting vs. Sudden Disconnect Threshold
Short Call Threshold Setting vs. Sudden Disconnect Threshold
Read with this
CJP Agent Training Videos
CJP Agent Training Videos
More like this
Additional WCC Topics
Additional WCC Topics
More like this
WCC Analyzer Report Training Videos
WCC Analyzer Report Training Videos
More like this
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.