This page covers how to convert audio files to work in our phone systems. This page covers a program called GoldWave but there are other free audio editing programs such as Audacity that can do the same things. Howtoconvertafileforbroadsoft.pdf is the same material in pdf format. This can be sent to customers.

Download Goldwave from the Goldwave.com website by clicking download. You will select the first download option that says Download GoldWave v6.24 (2016-07-04, 12.22 MB primary server)

Once the installer has downloaded. Find where it downloaded to and launch the installer. Follow the prompts to install the software. You should just be able to click next and until the end then click finish.

Once the application has installed you will launch the application and it should look like this. You can go ahead and close the help box that opens up with it.

Now that you have Goldwave open, you will open up the file you need to have converted by using the open button in the top left corner of the screen

When you click open you will then find the file that you need to convert and select it. Then, press the open button and it should look something like the screenshot below.

Once you've opened your audio, you'll hit the file button located in the top left corner, followed by the save as button

From the "save sound as" you'll be able to select the file save as type which you'll need to change to a "Wave (*.wav)" file.

After selecting the wave file type, you'll click the attributed button in the bottom right corner of that save as screen.

From within the "select audio attributes" window, you'll search for the option that says "u-law, 8000Hz, 64kbps, mono", select that option then click OK.

After you select the attribute you'll save the file wherever you'd like and select save. The file is now converted and will be able to be uploaded to BroadSoft.

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