FirstDigital Customer Knowledge-base

CJP Agent Keyboard Shortcuts

Owned by Doug Strain (Unlicensed)
Last updated: Oct 22, 2018
1 min read

The following are keyboard shortcuts available in the agent applet for CJP.

ALT + A  go into the available state

ALT + D  go into the idle state

ALT + W  switch from the wrap-up state to the available state

ALT + F1  open a help window

CTRL + C  copy selected text to the clipboard

CTRL + V  paste text that you previously copied to the clipboard


To initiate a shortcut, press and hold both keys. For example, to go into the "Available" state, press and hold the ALT key and then press the A key.

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For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.