FirstDigital Customer Knowledge-base

CJP Agent Training Videos

Owned by Allen Sproul (Unlicensed)
Jul 17, 2020

This page contains all of our Webex Contact Center Agent Desktop training videos. For administrator training videos click here.






Webex Contact Center


 Agent Desktop Quick Start Guide

WCC Agent Desktop Quick Start Guide New Version.docx

Training Videos

Time

Logging In2:57
Answering Calls2:14
Call Controls2:34
Wrapping Up Calls1:01
Outbound Calls4:20
Additional Information3:11
Total16:37

WCC Agent Desktop Essentials

Logging In (Version 10)


Answering Calls

Call Controls


Wrapping Up A Call


Outbound Calls


Additional Information



Agent Desktop Full Video


Single Sign On / OKTA

Logging In Using the NEW Webex Contact Center

March 2020

For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.