FirstDigital Customer Knowledge-base
CJP Agent Training Videos
This page contains all of our Webex Contact Center Agent Desktop training videos. For administrator training videos click here.
Webex Contact Center
Agent Desktop Quick Start Guide
Training Videos | Time |
---|---|
Logging In | 2:57 |
Answering Calls | 2:14 |
Call Controls | 2:34 |
Wrapping Up Calls | 1:01 |
Outbound Calls | 4:20 |
Additional Information | 3:11 |
Total | 16:37 |
WCC Agent Desktop Essentials
Logging In (Version 10)
Answering Calls
Call Controls
Wrapping Up A Call
Outbound Calls
Additional Information
Agent Desktop Full Video
Single Sign On / OKTA
Logging In Using the NEW Webex Contact Center
March 2020
For any questions, please contact Customer Support at (800) 213-1315 or (801) 379-3000.