WCC Uploading Audio Files

Step 1. Confirm audio files are formatted properly

Step 2. Log in to the WCC management portal:

Step 3. Navigate to “Routing Strategy” from the left-hand navigation pane

Step 4. Select “Resources” from the top menu bar and then “Audio Files.”

Step 5. Select “New.”

Step 6. Select “Browse” and find the audio file you’d like to upload. Once uploaded, click “Save.”