Once you have cross launched from Control Hub into Webex Contact Center, you can bulk upload or modify agents under the Provisioning > User tab:
Export as CSV
Update the agent settings and access they will need:
Login / Email, Site, Team, Agent Profile, Skill (If needed) Media Profile, Default ten digit phone number
It is simplest to copy information and access a similar user has
You must switch the agent Profile Name and Skill Profile Name tabs and save before importing into WCC
Select Bulk Update
If you cannot see your update or there are errors, you can view those under Provisioning >Bulk Operation Status:
