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Welcome to Veracity Network's Webex Contact Center training page. Here you will find training video links, quick start guides and online Cisco user guides to help you learn and master your new contact center system.
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Agent TrainingAgent Training - New WCC Agent DesktopSupervisor TrainingAdministrator TrainingAnalyzer Reporting Training |
COVID-19 RESPONSE
We are here to help! Let us know what your concerns are around executing Remote Working options for your agents. Read our brief guide on remote working setup for your contact center.
Hoping all the best for all you and your families!
How to Start Remote Working with your Agents
Remote Working Guide
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Click here for all Cisco and WCC documentation & user guides.
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Agent Quick Start Guide
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Supervisor Quick Start Guide
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Admin Quick Start Guide
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Agent Quick Start Guide - Deutsch
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Contact Center Launch Guide Levels of Administration in
Control Hub and WCC
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