This page will show you how a CJP (v10+) administrator can log out an agent who forgot to log out. Begin by opening the Real-Time Reports. It's in the left sidebar of https://portal.ccone.net. You might need to scroll down a bit.
Here is a Word document of this page's information that can be sent to customers if needed.
Click the dropdown arrow next to Agent Reports at the top and choose the View Snapshot Reports option.
Your queues will pop-up below that. Click the team that has the agent that you want to logout.
Click the log out icon. Confirm and you're done.
