Question: How do I reach customer service?
Answer: 801-437-6566, 800-370-1104 or you can email csgroup@veracitynetworks.com.
Question: Can I block calls from a certain phone number?
Answer: Yes if you have a platinum license. You can block hundreds of numbers if you want. It is easy to do. Click here to learn how to do this.
Question: Can I have my business calls routed to my cell phone?
Answer: Yes if you have a platinum license. It is easy to do. Click here to learn how to do this. And here is another way to do this. Or you can do this with Call Forwarding Always on a basic license.
Question: Can I change the number of rings before my call goes to voicemail?
Answer: Yes. It is easy to do. Click here to learn how to do this.
Question: Can I have my phone ring differently when certain VIP numbers call me?
Answer: Yes if you have a platinum license. It is easy to do. Click here to learn how to do this.
Question: Can I have my calls rollover to a co-worker if I don't answer it?
Answer: Yes if you have a platinum license. You can setup sequential ringing to multiple people if you don't answer. And you can choose how many rings before that caller gets redirected to the other co-worker(s). Click here for instructions on how to set this up.