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This page will show you how a CJP (v10+) administrator can log out an agent who forgot to log out. Begin by opening the Real-Time Reports. It's in the left sidebar of https://portal.ccone.net. You might need to scroll down a bit. |
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Here is a Word document of this page's information that can be sent to customers if needed.
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Click the dropdown arrow next to Agent Reports at the top and choose the View Snapshot Reports option.
Your queues will pop-up below that. Click the team that has the agent that you want to logout.
Click the log out icon. Confirm and you're done.
