...
The reason the customer needs to create their own Google account is that they need to own their GCP organization. That way they own the data and Google infrastructure.
In order to have the connector from the Google CCAI to tie into Control Hub, you will need to provide the following information to Cisco regarding the Google CCAI Virtual Agent
Customer should login from their enterprise account or Google Account they want to use for managing CCAI Services.
...
Click ‘Open’ in the lower right corner
In order to have the connector tie into Control Hub, you will need to provide Provide the following information to Cisco regarding the Google CCAI Virtual Agent:
...