Welcome To The Webex Contact Center Admin Training Videos Page
Note: WCC was previously called CJP for Customer Journey Platform. Before that it was called CC-One (CC1). You will see all three names in the videos but the functionality of the product is basically the same.
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This page is the jump page for all of our administrator training videos. The times listed are approximately how far you need to skip ahead in the video to see that particular topic. If you need agent training videos then click here for that page. |
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CJP (Version 10) Report Training
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Comprehensive Training Videos |
Admin Training 1 of 3
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Admin Training 2 of 3
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Admin Training 3 of 3
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Training Slide Decks |
Administrator Training Slides
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Agent Desktop Quick Start Guide
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Creating Holiday Schedules
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System and Desktop Requirements
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Administrator Training - Media Files
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Report Training Slides
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