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If you’ve ever used a phone, you know that many of the calls you receive are spam/scam calls. In 2018 alone, over 29% of calls were spam calls and it’s only continued to rise. Think about that: three years ago, almost one in every three calls was spam.

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For smaller and rural carriers, the FCC has mandated that STIR/SHAKEN be implemented no later than June 30, 2022. Please continue reading for answers to frequently asked questions regarding these new protocols and standards.

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What is STIR/SHAKEN?

A set of protocols and mechanisms to help mitigate the rise of spam/scam calls across the world. In 2018, it’s estimated that over 29% of calls were spam calls. Up from less than 4% the previous year.

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There are three levels of attestation:

Full Attestation

• If full attestation is awarded, the service provider can authenticate that a customer is authorized to use the number they are calling from.

Partial Attestation

• If partial attestation is awarded, the service provider can authenticate the customer that originated the call; however, they are unable to verify this customer is authorized to be using the calling number.

Gateway Attestation

• If gateway attestation is awarded, the service provider can authenticate the call’s origination, but they cannot verify the source of the call. This level of attestation is usually awarded to international gateway calls.

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When it comes to incoming calls, your business will also benefit from reduced spam calls. This process can help your employees identify fraudulent and spam calls, helping to reduce exposure to scams.

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