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Tip

This page will show you how to integrate with our BroadWorks based phone system. You can get into your configuration page by clicking the ^ arrow in the bottom right side of the taskbar. (see below) You then right click on the green (active) or grey (inactive) square. Once configured, you can double-click on the grey square to make it active.


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Choose the Configuration option.

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Choose Telephony in the left sidebar. Put in the following info.

License serial number unless this is a free trial in which case leave this blank.

Method: HTTP(S) protocol

Server: https://hosted.veracitynetworks.com

Username:  username@voice.broadweave.net. Note this could also be an alternate userID. (Same credentials for accessing https://hosted.veracitynetworks.com for customers. For Veracity employees, it is your VNW### extension number.)

Password: Your Broadworks password (Same credentials for accessing https://hosted.veracitynetworks.com and VCaaS)

Click Save.

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Now go into the Interface section in the left sidebar. Choose the appropriate license type and Save again.

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Now click Call Events in the left sidebar. You probably want to set it to show you the contact when your phone is ringing. (optional)

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Click To Dial Setup:

Select "Dialing" form the Configuration Menu's left sidebar.

Check mark Clipboard, Application and Focus dialing as needed.  

Click the Dialing handlers button.  Choose the dialer add-on for your browser. Click Download for your preferred browser then open that browser. You need to add Telephone Number Detection as either an add-on or an extension.

TAPI and CallTo might be needed based upon individual needs.

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Back To Main Integrator Page

Back To Main Knowledge Base Page