Step 1. Confirm audio files are formatted properly

• Attributes: u-law, 8000Hz, 64kbps, mono

• Naming Convention: Alphanumeric and underscore only (no special characters)

Step 2. Log in to the WCC management portal:

• Newest version: https://portal-v2.wxcc-us1.cisco.com/portal/home.html

Step 3. Navigate to “Routing Strategy” from the left-hand navigation pane

Step 4. Select “Resources” from the top menu bar and then “Audio Files.”

Step 5. Select “New.”

Step 6. Select “Browse” and find the audio file you’d like to upload. Once uploaded, click “Save.”