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Sometimes it is helpful to ping & trace route to see if a Polycom phone is reaching |
its local EdgeWater or possibly the Sansay cloud. This page shows you how to do that. |
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These screen shots are from a VVX 400 but the steps are numbered and named the same on most if not all Polycom phones. |
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Begin by clicking the House button to get to this screen. Now click the Settings button.
Choose option 4 Status. You can navigate down to it and use the Select button but it's much easier and faster to simply dial the number 4 on the phone.
Let's stick with number 4 to go into the Diagnostics section.
Let's do 4 again. It has been working so far. That is the Network option.
And here we are. Choose 1 to Ping or 2 to Trace Route.
This is the Trace Route screen. Put in the IP address in the Host box at the top. You use the * asterisk * on the phone's keypad to put in the periods. Click Start when finished.
Scroll down looking for breakage and errors.
