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If you=E2=80=99re having issues with your Poly (Polycom) device you may = qualify for a replacement free of charge.
Poly offers replacement devices through its RMA (return merchandise auth= orization) program. This is a limited warranty that mostly covers manufactu= rer defects.
Before we can submit a request we must troubleshoot your device.= Please contact our support team to get started.
RMAs= may take a few business days to be approved
Phone must be under warranty
Rental phones have a long-term limited warranty and are generally within= warranty
Purchased phones have a one-year limited warranty
Damage must be due to a manufacturer defect
This may include hardware failure
If the returned device is found to be in working order or the damage is = not covered by warranty you may be charged for the replacement
Troubleshooting must be completed by Veracity=E2=80=99s support = team
Additional troubleshooting may be requested by Poly
If the request is approved, Poly will send you an email with more inform= ation. You will need this email so if you don=E2=80=99t re= ceive it, please check your junk folder and call our customer support team = if you still can=E2=80=99t find it.
Now that Poly has authorized a replacement, they will send you a new pho= ne via one of their shipping partners (usually FedEx or UPS). When you rece= ive the replacement device, take it out of the box and contact our support = team so we can walk you through setting it up.
DO NOT throw away the box, you will need it to return y= our defective phone.
Pack the defective/unused product in the box that the replacement produc= t arrived in.
Please ensure the RMA and part number are clearly marked on the outside = of the box. (You can find this information in the email from Poly).
Please do not return defective items such as microphones, cables, or pow= er supplies.
The RMA service is a part-for-part replacement service. Do not send any = additional items other than the specific part number(s) and quantities list= ed in the email from Poly. Poly is unable to return any additional parts re= ceived along with your listed defective part number(s) and will not be held= responsible for replacement of such part(s) under any circumstances.
If you fail to return the defective product within 10 business days, you= may be invoiced for the non-returned product(s).
It=E2=80=99s recommended that you retain a record of the return shipment= information for your records.
Please refer to the instructions that Poly emailed you. Generally, the p= hones are returned to the following address:
POLYCOM, INC. C/O FLASH GLOBAL LOGISTICS 5653 CREEKSIDE PARKWAY
LOCKBOURNE, OH 43137
UNITED STATES
It is recommended the RMA number (starting with SBL) be included on the = return label.
It=E2=80=99s also recommended that your return address is included on th= e label.
We recommend following the instructions emailed to you by Poly to avoid = issues. If you cannot find the email, please contact our customer service d= epartment.
Download the PDF Quick Guide for your Convenience
This PDF is for information purposes only. Please refer to the email= from Poly for a full set of instructions